Refund policy

The right of withdrawal for the consumer.

The Right of Withdrawal: information.

The Right of Withdrawal consists in the possibility for the consumer to withdraw, within fourteen working days, from any purchase made remotely and receive a full refund of the expenses incurred for the purchase without any penalty, just as provided in the Legislative Decree. Legislative Decree 185 of 22/05/99 which obviously also includes purchases made via the Internet. The only costs not reimbursed will be those of shipping, which remain excluded from the rules set out in the law decree 185/99.

The customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in the following. To exercise this right, the Customer must send Fortunae (Industria Cono Artic Srl) a communication within 14 days from the date of receipt of the Products.

After making the purchase, if you wish to exercise the right of withdrawal, you must proceed in the following way:

Within 14 days of receipt of the goods, Fortunae (Industria Cono Artic Srl) after verifying the integrity of all the components of the product and the accompanying elements, will proceed with the refund of the amount paid EXCEPT for shipping costs , the refund will be made within 14 days of the above checks.

The right applies to the product purchased in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the Product purchased.

The right of withdrawal is lost if the returned product is not intact, that is:

  1. Lack of the original packaging.
  2. Absence of integral elements of the product.
  3. Damage to the product for reasons other than transportation.
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    The right of withdrawal does not apply to the supply of food which, by its nature, cannot be returned or is liable to deteriorate or deteriorate rapidly.

    The right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:

    - order of products by a non-consumer customer and / or requesting an invoice

    - order of products made to measure or clearly personalized;

    - order of products that are likely to deteriorate or expire rapidly;

    - order of sealed products that are not suitable for return for hygienic reasons or connected to health protection or that have been opened after delivery.

    With reference to the cases of exclusion of the withdrawal listed above you, in particular, are informed and accept that among the products that "risk to deteriorate or expire rapidly" include both all food products (including wines, spirits and drinks) and cosmetics, as the characteristics and qualities of these types of products are subject to alteration also as a consequence of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is applicable only for products purchased on the site that can be returned to Fortunae (Industria Cono Artic Srl) and put back on the market without endangering the health of consumers. p>

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    Fortunae (Industria Cono Artic Srl) intends to provide Customers with the possibility of replacing the Products purchased through the Site.

    The Customer who is not fully satisfied, must keep all the documentation relating to the delivery and the Product itself in its original packaging and contact Fortunae (Industria Cono Artic Srl) by sending an e-mail to p>

    Defects of conformity.

    In the event of conformity defects of Products sold by Fortunae (Industria Cono Artic Srl), the Customer must immediately contact the email address

    The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to a suitable reduction of the price or to the termination of the contract. The Customer lapses from these rights, if he does not report to Fortunae (Industria Cono Artic Srl) the lack of conformity within two months from the date on which he discovered the defect.

    Please contact us for any further information on the Right of Withdrawal.